Last updated: 31 May 2026
30-day money-back guarantee. If you are not satisfied, contact us within 30 days of your payment for a full refund.
We want you to be confident trying Protokol. If you are not happy with the Service for any reason, you may request a full refund within 30 days of your initial purchase or of any renewal charge.
Email us from the address on your account and we will process your request:
Refunds are issued to your original payment method through our payment processor, Paddle, and typically appear within 5–10 business days, depending on your bank.
You can cancel your subscription at any time. After cancellation, your plan will not renew, and you keep access until the end of the billing period you have already paid for.
Beyond the 30-day window, payments are generally non-refundable, but if something has gone wrong please contact us — we will always try to do the right thing.
Questions about billing or refunds? Email support@getprotokol.app or call +972 54-453-3709.
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